It’s time to transform the customer experience with Salesforce

The team at Impel Consulting can help you leverage Salesforce’s Service Cloud to completely overhaul your customer experience and resolution time – resulting in faster delivery and financial growth.

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Deliver a better service to customers everywhere with a connected experience

At Impel Consulting, we can enable sustainable growth by leveraging Salesforce’s Service Cloud and the Field Services Lightning App – with those, you’ll be able to deliver a connected customer experience, which will ultimately impact your bottom line
Complete visibility in
Track service delivery in the field with the Dispatcher Console. Easily customize your view to a map or a Gantt chart and see real-time alerts for jobs that need attention
Access information
Mobile employees and contractors can share job updates, access knowledge articles, view and update stock inventory and generate service reports from any mobile device
Schedule appointments and work intelligently
Schedule truth-based appointments and optimize jobs so that the right worker is assigned to the right job. You can also integrate standard and custom objects with work orders
Connect to actionable analytics
With Field Service Analytics integrate all of your service data into one easy-to-use application. Drill into key operational data and take action to resolve cases quicker

Actionable, real-time metrics of your field workers

With intuitive visualizations based on your field service data, Field Service Analytics provides just-in-time analytics for field service managers and dispatchers. You get clear data insights to improve every on-site experience. Field Service Analytics empowers managers with answers to help their technicians deliver personalized, actionable customer service.

Using the app, service managers can access insights to improve every on-site service visit. You gain visibility into:
  • Mobile workforce utilization
  • Provide real-time visibility of commercial activities
  • Facilitate supervision and timely follow-up for each opportunity
  • First-time-fix rate
  • Travel time
  • Problem detection lets you optimize field technician agent productivity
  • Performance analysis visualizations help your team prioritize and resolve work orders faster to improve customer satisfaction
  • Armed with actionable analytics, your agents can deliver personalized, effective customer service

Create work orders from any case, fast

Create and manage work orders for field service operations and instantly view knowledge articles and track SLA compliance with Milestones. Work orders are integrated with accounts, contacts, assets, cases, entitlements, and other objects so you can pull in data across Salesforce.
  • Boil down multiple tasks and timelines, making it easier for dispatchers and field workers to manage their work load
  • Helps dispatchers manage workload to intelligently schedule truth-based service appointments and manage mobile workers and contractors
  • Manage assets, contractors and assets in an easy to view Gantt chart

Close the customer experience gap with Field Service Lightning

Leverage Salesforce’s Service Cloud and the Field Services Lightning App to meet rising customer expectations by delivering a connected customer experience.
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